How long is the warranty on Eleven Spectacles?

Every pair comes with a 2-year limited warranty covering craftsmanship defects and material issues from the date of purchase.

What does the warranty cover?

Coverage includes frame defects, lens defects, hinge problems, nose pad issues, and assembly defects caused by manufacturing. It does not cover accidental damage, normal wear and tear, or misuse.

How do I claim the warranty?

Contact support@elevenspectacles.com with your order number and photos of the defect. We'll respond within 24 hours and arrange repair, replacement, or refund based on the issue.

What's the difference between warranty and returns?

Returns (14-day) are for changing your mind. Warranty (2-year) covers manufacturing defects. They are separate protections.

Do you repair sunglasses under warranty?

Yes, we repair, replace, or refund based on the defect. Most warranty claims are resolved within 5-10 business days.

2-Year Sunglasses Warranty

2-Year CoverageFast ResolutionPeace of Mind

We stand behind the quality of our craftsmanship. Every pair is carefully designed and manufactured to the highest standards. 2-year coverage, fast resolution, and complete peace of mind.

What's Covered

Your Eleven Spectacles are protected against defects for 2 calendar years from purchase date. Coverage includes:

Frame Defects: Cracks, structural breaks, or bends from manufacturing errors
Lens Defects: Delamination, coating failure, or optical defects from manufacturing
Hinge Problems: Hinges that fail or malfunction due to manufacturing defects
Assembly Defects: Issues caused by manufacturing errors or material flaws

Your EU Consumer Rights

Under EU law, you have additional rights as a consumer. If your product is defective, you may be entitled to repair, replacement, or refund. Our warranty is in addition to these legal rights.

What's Not Covered

Accidental Damage: Drops, impacts, falls, or collision damage
Normal Wear: Minor scratches, frame fading, or natural aging with regular use
Misuse & Abuse: Swimming, extreme sports, or exposure to extreme conditions without proper protection

Our Quality Process

Before every pair leaves our atelier, each product undergoes rigorous quality checks:

Individual inspection for defects and alignment
Functionality testing of all moving parts
Packaging verification
Order accuracy verification
Final review by a second team member

This meticulous process ensures only products meeting our premium standards reach you.

File Your Warranty Claim

Document the Defect

Take clear photos of the defect from multiple angles, showing the affected area and any visible damage.

Email Support

Send to support@elevenspectacles.com with your order number, purchase date, defect description, and photos.

24-Hour Response

We review your claim and respond within 24 hours with questions or next steps.

Assessment

We assess the defect against warranty coverage within 5 days and inform you of the resolution option.

Get Resolution

We repair, replace, or refund based on the defect. Most claims resolve within 5-10 business days total.

Resolution Options

Based on the defect, we'll:

Repair – Return your sunglasses in 5-10 business days plus shipping
Replace – Send a replacement in the same style or comparable alternative in 2-3 business days plus shipping
Refund – Issue a full refund to your original payment method within 14 calendar days of approval

If repair isn't feasible, we replace. If replacement won't work, we refund.

Warranty Terms

Valid for the original purchaser only
Non-transferable to another person
Applies only to direct purchases from Eleven Spectacles
Requires proof of purchase (order confirmation)
One repair or replacement per issue

Repaired or Replaced Items

Items repaired or replaced under warranty receive a limited 6-month warranty covering the repaired component and repair workmanship.

Common Warranty Questions

What should I include with my claim? Order number and purchase date, detailed issue description, clear photos of the defect from multiple angles, and timeline of when you noticed the problem.
Damaged during shipping? Contact us with photos – we'll replace at no cost. This is covered under our shipping protection.
What if I move to a different location? The warranty remains valid as long as you continue to use the product.
Can I use the warranty for a different product? No, the warranty is specific to the product you purchased.
What if the original purchaser can't claim the warranty? The original purchaser may need to initiate the claim since warranty is non-transferable. For special circumstances, contact support and we'll help if possible.

Still Have Questions?

Unsure if your claim is covered? Just ask. Email support@elevenspectacles.com with 'Warranty Question' in the subject line. We'd rather help than deny a valid claim. Response within 24 hours.

Version: 1.2 | Last Updated: January 12, 2026